golftrophiesandmore.com

Eureka Golf Products offers two options for international orders:

1. Direct shipment through the US Postal Service to the recipient's postal service. This option is less expensive and may not be subject to customs fees. We will adjust the shipping charge to reflect the actual cost before we ship your order. It typically takes as many as 5-6 weeks to arrive and no guarantees are made for international shipments via the US Postal Service. Disclaimer: Eureka Golf Products is not responsible for undelivered, lost, or damaged items. Customer is responsible for any customs fees that apply. Tracking is inaccurate and almost impossible to track once the item leaves the United States.

2. Shipment via DHL - The cost will be more expensive than the US Postal Service, but you will receive a faster transit, typically between 3-5 business days. This option has tracking available from door to door. No guarantees are made for international shipments and standard DHL terms and conditions will apply. Disclaimer: Eureka Golf Products is not responsible for undelivered, lost, or damaged items, but can assist DHL claim filing. Customer is responsible for any customs fees that apply.

*A shipping surcharge will apply to all International orders, but the estimated shipping charges cannot be calculated during checkout. After we receive and rate your shipment, you will be sent an email requesting approval for the additional shipping charges. You will have the opportunity to approve the charges or cancel your order without penalty.

CUSTOMS AND DUTIES:

All orders from outside the United States must be pre-paid in U.S. dollars and are subject to normal import duty, taxes and customs clearance charges in the destination country. International shipping duties and taxes are the customer's responsibility; Eureka Golf Products has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. If a customer refuses shipment due to duties and taxes, they will be liable for any costs incurred by Eureka Golf Products.

RETURNS POLICY

No returns are accepted for customized, personalized, special order products.

Merchandise must be in its original packaging, with all packing fillers, packing slips and packaging tightly sealed. Our products ship from different suppliers throughout the country and therefore each return is handled differently by each supplier.

Returned product is assessed a 10% re-stocking charge. Customer is responsible for shipping the product to a location to be specified by Golf Trophies and More. Customer is responsible for any shipping fees

RETURNS FOR DAMAGED OR DEFECTIVE PRODUCTS:

Products damaged must be reported within 5 business days of receipt. Keep all packaging, packaging filler material, documentation, and the original package or box.

Email: office@golftrophiesandmore.com to request a claim to be conducted by our supplier’s transportation carrier.

Include in your email the following:
-Order number
-Your name
-What carrier delivered your product ex. UPS, USPS
-Explain what exactly is damaged about the product
-Are you interested in a replacement product

After receiving your email we will respond to you with our follow-up action.

TOURNAMENT PLANNING:

Event Winners: 1st place, 2nd, place, 3rd place. Depending on the tournament (member/guest, co-ed), may need multiple trophies for each place.

Longest Drive: Typically two awards, one for the front nine and one for the back nine. Co-ed events may designate both men's and women's longest drive.

Closest to Pin: As many awards as there are par 3's. Co-ed events may designate both men's and women's award.

Tournament/Tee Prizes: most golf events will gift a gift to every participating player.

Fun Awards: Some examples of these awards would be "Highest Score", "Shortest Drive", "Most Putts", "Most Lost Balls".